Support at Zurf

Need help with Zurf? We're here to help. Find answers, contact support, or get help with your account and memories.

support@zurf.app

Help topics

1. Getting StartedLearn the basics and save your first memory.

Zurf signs you in with a one-time code sent to your email, so there is no password to set up.

Once you are in, save your first item (a note, link, photo, screenshot, file, or PDF). Zurf keeps it for you to find again later, including through Ask.

2. Login and Account HelpTrouble signing in or managing your account? We can help.

Zurf uses one-time email codes to sign in, not passwords. If you are having trouble signing in, email us from the address associated with your Zurf account and describe what you are seeing.

Never send us your sign-in code. It is meant to stay private to you, and we cannot use it.

You can sign out and manage your account from the Account screen in the app.

3. Saving to ZurfSave text, links, photos, screenshots, files and PDFs.

You can save text and notes, links, photos, screenshots, files, and PDFs.

Add them from other apps, or with the camera, photo, and file pickers inside Zurf.

4. Ask ZurfAsk questions and get answers grounded in what you’ve saved.

Ask questions in plain language and Zurf answers using only what you have saved. Answers point back to the memories they came from, so you can check the source.

Ask is not a general-purpose chatbot: it does not answer from general knowledge, only from your own saved content.

5. Explore and Recently SavedReturn to your Recently Saved memories whenever you want.

Open Explore to return to your Recently Saved memories, in the order you saved them.

6. Privacy and Data RequestsLearn about privacy, data export, and account deletion.

Zurf is private by default. For the full details on what Zurf collects and how it is used, see the Privacy Policy.

You can export your data at any time from the Account screen using "Export my data," and you can delete your account from the same screen. Account deletion is permanent.

For anything else about your data, email support@zurf.app.

7. Report a BugFound something that isn’t working right? Let us know.

If something is not working right, email support@zurf.app with a short description of what happened, roughly when it happened, and your app version if you know it.

Please do not include your password, a sign-in code, an access token, or the private contents of your memories. We will never ask you for those.

Still need help?

Our team is here for you.
Email us and we'll help with your question.

support@zurf.app